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The Monetary Compliance Supervisor will assist LAC Head Counsel and Sr Legal Specialist in the management of the Collection Department. Directs the Collection Representatives in LAC. Responsibilities include evaluating, instructing, training and providing guidance to all collection representatives pertaining to all company and department policies and procedures.
Conducts interviews for new hires and annual review process for 50% of the collection reps. Position responsibilities include but are not limited to:. Assist-guide the Monetary Compliance Specialists in the region with complex issues with their accounts and or rent issues.
Monitor the integrity of the reports used by the collectors on a weekly basis. Develop and implement policies and procedures. Research, develop and implement various methods for individual collection reps to be more efficient.
Formulate policies and procedure, maintain, modify and implement new/existing policies and procedures as company growth and technology changes requires..
Develop and implement policies and procedures. Research, develop and implement various methods for individual collection reps to be more efficient.
Reviews all arbitration documents for accuracy prior to forwarding to Admin. Assistant. Review all arbitration evidence for accuracy prior to filing. Formulate policies and procedure, maintain, modify and implement new/existing policies and procedures including the Collections Ops Manual as company growth and technology changes requires.
Assist with reconciliations of accounts. Monitors cross department policies for Transfers, Accounting and other departments..
Non complex litigation: Coordinate filling of compliance/monetary arbitrations, award enforcement actions, enforcing payment plans, promissory notes and file other collection related actions under the supervision of the regional attorneys.
This responsibility may include sending a wide range of documentation to external counsel, coordinating execution of POAs, getting apostilled certifications, coordinating translations, opening matters and adding updates in Tracker. Default notices: Sending Default notices in case of monetary and/or operational compliance. Responsibilities may include: Getting quotes and engaging external counsel to draft send default notices or sending them directly; pulling FAs and other documentation from the system and sending them to counsel; confirm with BD is the store has been misidentified; inform legal fees to Business Development Agents; send permanent termination memos and cut supply; support regional counsel with filling of TM Actions..
Coach Business Development Agents (BDAs): Review overdue balance report to define priorities. Coordinate calls with BD, BD Managers and collectors to understand issues and define action plan. Put together well ordered, detailed, yet brief summaries after each call to help everyone remain accountable.
Keep track of progress made. Coach BDs how to prepare business cases for complex matters, unauthorized transfers, transfers with balances, BD buybacks, closed store transfer, etc. Obtain approvals from BU director, legal, finance, etc..
Manage contracting process for credit bureau and collection agencies selected by BU directors. Define criteria of franchisee that should be added to the credit bureaus and/or sent to collections agencies. Report FZ to credit bureaus and send FZ to collection agencies and keep track..
Support Franchisees with reconciliations of accounts. The successful candidate will have:. BS Degree Accounting or related.
Trilingual (English, Spanish, Portuguese). Five or more years in a corporate environment..
Five or more years in collection procedures and accounting experience..
Management experience required Experience necessary for effective job performance:. Self-Starter. Track record of driving strong business results..
Enjoys working in a fast paced environment.
Attention to detail and strong project management skills. Ability to analyze and reconcile accounts. Strong excel ability Note: We sincerely appreciate your interest! Due to the heavy volume of applications we receive only those candidates selected for further employment screening will be contacted by our office. No phone calls, please.
Sorry, no relocation can be provided. AA/EOE/M/F/D/V.